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Accessibility Statement

Effective Date: 5th February 2026

Our Commitment

SCC UAE is committed to ensuring digital accessibility for people of all abilities. We strive to make our website accessible to the widest possible audience, in accordance with the UAE’s accessibility standards and international best practices.

We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all our visitors.

Standards and Guidelines

Our website aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, as recommended by the UAE’s Telecommunications and Digital Government Regulatory Authority (TDRA).

These guidelines explain how to make web content more accessible for people with disabilities, including:

  • Visual impairments (blindness, low vision, color blindness)
  • Hearing impairments
  • Motor impairments
  • Cognitive disabilities

Accessibility Features

We have implemented the following features to enhance accessibility:

Navigation and Structure

  • Clear and consistent navigation throughout the site
  • Logical heading structure for screen readers
  • Descriptive page titles
  • Skip-to-content links
  • Keyboard-accessible interactive elements

Visual Design

  • Sufficient colour contrast ratios
  • Resizable text up to 200% without loss of content or functionality
  • Text alternatives for non-text content
  • Content that does not rely on colour alone to convey information

Multimedia

  • Alternative text for images
  • Captions and transcripts for video and audio content (where applicable)

Forms and Interactions

  • Clear labels and instructions for form fields
  • Error identification and suggestions
  • Keyboard-accessible controls

Technical Compatibility

  • Compatibility with assistive technologie,s including screen readers
  • Semantic HTML markup
  • ARIA (Accessible Rich Internet Applications) labels where appropriate
  • Responsive design for various devices and screen sizes

Known Limitations

While we strive for full accessibility, some content or functionality may have limitations:

  • Third-party embedded content may not fully meet accessibility standards
  • Legacy PDF documents are being progressively updated

We are actively working to address these limitations.

Assistive Technologies

Our website is designed to be compatible with:

  • Screen readers (JAWS, NVDA, VoiceOver)
  • Speech recognition software
  • Screen magnification software
  • Alternative input devices

Third-Party Content

Some content on our website is provided by third parties and may not be fully under our control. We work with our partners to ensure their content meets accessibility standards wherever possible.

Feedback and Contact

We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:

SCC UAE Accessibility Team
 Email: [email protected]
 Phone: [UAE contact number]
 Address: [Physical address]

Please provide:

  • The web page or content in question (URL)
  • A description of the accessibility issue
  • Your contact information (if you’d like a response)

We aim to respond to accessibility feedback within 5 business days and will work to resolve issues promptly.

Assessment and Testing

This website has been assessed using automated accessibility testing tools (SortSite Desktop).

Last Assessment Date: 5th February 2026

Continuous Improvement

Accessibility is an ongoing effort. We regularly:

  • Review and update our website for accessibility compliance
  • Train our staff on accessibility best practices
  • Seek feedback from users with diverse abilities
  • Monitor emerging accessibility standards and technologies

Formal Complaints

If you are not satisfied with our response to your accessibility concern, you may contact:

UAE Telecommunications and Digital Government Regulatory Authority (TDRA)
Website: www.tdra.gov.ae
Email: [email protected]